Start a Career with Burns Auto group

Do you love making people feel welcome, understood, and cared for? Are you great on the phone and even better face-to-face? If you can create a “wow” moment just by being yourself, we want to meet you.

As a Service Advisor, you’ll be the first and last face our customers see—and the key to a memorable experience. We don’t need you to be a gearhead, but this is like a specialty shop, so you need to have knowledge and passion for Euros. We need you to be that person who gives customers a warm welcome, listens closely, keeps things organized, and walks them out to their freshly serviced car with a smile.

You’ll be trained on our proven customer experience process and given all the support you need to grow into a confident, high-performing service professional.

Responsibilities

• Greet customers with energy, warmth, and a smile
• Answer phones with enthusiasm and professionalism
• Set appointments and help manage workflow efficiently
• Walk each customer through their visit—from check-in to car pickup
• Keep them informed, supported, and comfortable every step of the way
• Collaborate with technicians and managers to ensure top-notch service
• Learn our process and help us improve it every day

Requirements

• Has a positive, engaging personality
• Enjoys helping people and solving problems
• Communicates clearly and kindly—both in person and over the phone
• Is organized, reliable, and calm under pressure
• Brings hospitality or retail experience (preferred, not required)
• Is eager to grow personally and professionally

What We Offer

• Monday–Friday schedule—no weekends!
• A strong, supportive team culture
• Ongoing training and mentorship
• Paid time off, health benefits, and 401(k)
• A chance to make a real impact in a business that values people